Document Type

Course Project

Publication Date

7-26-2024

Language

English

Comments

Healthcare and social service industry workers are five times as likely to suffer a workplace violence injury than workers overall. Emergency department nurses, along with behavioral health nurses, are among the top two groups for frequency of violent incidents. Nurses do not feel safe while working in the Emergency Department. Evidence-based education and training in situational awareness, management of violent situations, and de-escalation strategies for application to violent encounters toward nurses in healthcare settings are lacking in most acute care institutions. Nurses and front-line workers need targeted training to increase their feelings of safety at work and to prevent violent encounters that could harm them. The purpose of this doctoral project was to examine nurses’ perceptions about the value of education and training in workplace violence and de-escalation strategies and their perceptions of safety while working after completion of the training. Emergency nurses were contacted directly and voluntarily completed an anonymous survey. The results of the survey demonstrated that the nurses perceived little to slight value in the online education about workplace violence and de-escalation. Findings indicated that nurses feel supported by their nursing colleagues if they report an incident and do not fear blame or influence on performance reviews. The findings also revealed areas of opportunity around support and processes after reporting. Keywords: workplace violence, de-escalation, emergency nurses, safety

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