Title

A hybrid fuzzy group ANP–TOPSIS framework for assessment of e-government readiness from a CiRM perspective

Document Type

Article

Publication Date

6-5-2013

DOI

https://doi.org/10.1016/j.im.2013.05.008

Abstract

Electronic government (E-government) readiness assessment is a relatively new concept that has been given impetus by the rapid rate of Internet penetration and advances in information and communication technologies (ICT). Over the years, various e-government readiness assessment methods have been proposed by different organizations. These methods use a wide range of indicators to assess a community's e-government readiness. However, most of these methods suffer from poor data quality and fragmented measurement efforts. In this paper, we propose a hybrid fuzzy model, based on the group Analytic Network Process (ANP) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), to assess a community's overall e-government readiness from a Citizen Relationship Management (CiRM) perspective. For practitioners, we present the results of a pilot study to demonstrate the complexities inherent in e-government readiness assessment.

Language

English

Comments

Tavana, M., Zandi, F. and Katehakis, M.N. (2013) ‘A Hybrid Fuzzy Group ANP-TOPSIS Framework for Assessment of E-government Readiness from a CiRM Perspective,’ Information and Management, Vol. 50, No. 7, pp. 383-397.

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