Date of Award

Spring 2012

Degree Type

Thesis (Restricted access)

Degree Name

Master of Science in Information Technology Leadership (MS ITL)

Department

Computer Science

First Advisor

Margaret McCoey

Abstract

This paper describes a strategy for using IT to improve Patient Satisfaction ratings by changing process flow and shortening waiting times.

Comments

This capstone is restricted. Permission from the authors is required in order to access this document.

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