Date of Award
Master of Science (MS)
Tribal Knowledge, more formally known as Undocumented Knowledge, is a phenomenon that exists in every discipline, industry, artistry, skill, and trade. This essay explores the role of IT in capturing tribal knowledge directly, its benefits to an organization, the challenges of extracting this knowledge, and potential risks of failing to seize tribal knowledge. It will focus specifically on tribal knowledge that exists within a business, and illustrates the various knowledge management technologies and frameworks, which IT can utilize to claim ownership of tribal knowledge within the organization. With the end goal of converting tribal knowledge into documented (explicit) knowledge.
Binder, Chris, "The role of IT in the Documentation and Extraction of Tribal Knowledge" (2023). Mathematics and Computer Science Capstones. 49.