A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture
The rapid growth of the Internet has given rise to electronic government (e-government) which enhances communication, coordination, and collaboration between government, business partners, and citizens. An increasing number of national, state, and local government agencies are realizing the benefits of e-government. The transformation of policies, procedures, and people, which is the essence of e-government, cannot happen by accident. An e-government architecture is needed to structure the system, its functions, its processes, and the environment within which it will live. When confronted by the range of e-government architectures, government agencies struggle to identify the one most appropriate to their needs. This paper proposes a novel strategic benchmarking process utilizing the simple additive weighting method (SAW), real options analysis (ROA), and fuzzy sets to benchmark the best practice collaborative e-government architectures based on three perspectives: Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G). The contribution of the proposed method is fourfold: (1) it addresses the gaps in the e-government literature on the effective and efficient assessment of the e-government architectures; (2) it provides a comprehensive and systematic framework that combines ROA with SAW; (3) it considers fuzzy logic and fuzzy sets to represent ambiguous, uncertain or imprecise information; and (4) it is applicable to international, national, Regional, state/provincial, and local e-government levels.
Zandi, Faramak and Tavana, Madjid, "A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture" (2011). Business Systems and Analytics Faculty Work. 277.
Zandi, F. and Tavana, M. (2011) ‘A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture,’ International Journal of Information Systems in the Service Sector, Vol. 3, No. 2, pp. 32-57.