Date of Award

Summer 8-31-2016

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Computer Science

First Advisor

Margaret McCoey

Abstract

Fraud occurs in all industries and businesses large and small. The car rental industry is not immune to fraud. Fraud is committed by the owners and employees against the customers for personal or corporate gain. The car rental industry is considered a large business based on revenue of a minimum of $38.5 million dollars annually. (Electronic Code of Federal Regulations from http://www.ecfr.gov/) The car rental industry in the United States in 2015 grossed over $27.11 billion as defined by the market data for the U.S. Car Rental Market published by Auto Rental News (http://autorentalnews.com). The revenue places them outside the range of being a small business. For purposes of this report, the car industry will be viewed as a large company. Detection and prevention of fraud in small businesses are often difficult because of the lack of financial resources to implement costly programs or software to aid in the detection, however, large businesses such as Hertz, Avis and Enterprise should have methods to detect the frauds that are increasing in the industry. Fraud occurs through various means ranging from misuse of employee discounts and reward programs to improperly charging the customer for repairs and damages to the vehicle. The focus of this paper will highlight the frauds used by the employees and owners to generate financial gain for their personal or corporate use.

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